Team-
When I create an RMA (sales order type RE) for a configured material (VA01), I enter my options on the Characteristic Value Assignment screen, and click on the Variant Matching icon. The system finds a matching material variant and displays it at the botton of the screen.
However, the system does not allow me to select that material variant. Instead, it returns to the Create Returns: Overview screen with the original configured material still showing as the item on the sales order line.
When I create a Credit Memo Request (CR) for the same configured material, the system allows me to select the material variant without a problem.
Does anyone know how to fix this please?
Regards-
Caroline.